Avaya inks pact to use Sestek's voice-enabled smart technologies

Dubai : Global communications solution provider Avaya Inc on Wednesday signed a memorandum of understanding (MoU) with Sestek to bring voice-enabled smart technologies to its platforms.

As part of the pact, Sestek will develop an enhanced application for at least one Avaya platform, to provide customers with an end-to-end solution to address communications challenges.

"Our leadership in areas of voice biometrics, speech recognition, text-to-speech, and conversational AI makes us an ideal technology partner for Avaya," Levent Arslan, CEO of Sestek, said in a statement.

"Not only does Avaya recognize the importance of voice in the modern communications industry, but the company has made its platforms incredibly friendly to innovative, third-party technology companies," Arslan added.

Sestek has been providing speech-enabled smart technologies since 2000.

"As voice continues to reassert itself as a key customer service channel, we're excited to see the value that Sestek's speech-enabled innovations can bring to our communications platforms," said Fadi Moubarak, Vice President - Channels, Avaya International.