Airtel, Vodafone premium plans blocked on violation of service norms
New Delhi : The Telecom Regulatory Authority of India (TRAI) has blocked Airtel, Vodafone and other service providers in the nation from issuing premium plans which offer better speeds and questioned whether the network preference came at the cost of deterioration of services for other subscribers.
According to a news report, the companies have been asked to withhold the premium plans for the interim period.
The TRAI has written to the two operators -- Airtel and Vodafone Idea -- and questioned them about their individual plans that promised faster speeds to certain priority users.
Moneycontrol quoted an Airtel spokesperson said: "We are passionate about delivering the best network and service experience to all our customers."
"This is why we have a relentless obsession to eliminate faults, and have been consistently recognised by international agencies as the best network in terms of speed, latency and video experience.
"At the same time, we want to keep raising the bar for our post-paid customers in terms of service and responsiveness. This is an ongoing effort at our end," the Airtel spokesperson added.
A Vodafone Idea spokesperson said: "Vodafone RedX plan offers a range of benefits including unlimited data, calls, premium content, international roaming pack etc. for our valued postpaid customers who want more."
"VIL is committed to serve its customers with the best in class offerings and high speed 4G data across all markets. VIL's fastest 4G speed in many markets, including metros, has been verified by global testing agencies, such as Ookla and OpenSignal amongst others," the VIL spokesperson said.
The companies have been given seven days time to register their response with TRAI on the matter.