CM Arvind Kejriwal locks RTO office, all services to go online

New Delhi : Calling it a gift for Delhi residents ahead of 75th Independence Day, Chief Minister Arvind Kejriwal locked the RTO office in Delhi, launching ‘faceless services’ related to the transport department.

According to the government, the programme will initially cover 33 major transport-related services - covering almost 95% of the applications usually received by the department - with more services to be added soon.

Only vehicle driving test and vehicle-fitness will be done in person.

The faceless services will eliminate queues outside RTO office, middleman and brokers at the RTO office.

“People would go, stand in lines every time and then someone would keep making objections in their application again and again. Eventually you’d get tired and get an agent to do it,” Mr. Kejriwal said.

“All services of the transport department are now digital, no need to collect documents and stand in lines, no need to take a holiday, no need to hire a middleman or agent. Just turn the computer on and do it,” he added.

Four RTOs were closed on Wednesday: IP Depot, Vasant Vihar, Sarai Kale Khan and Janakpuri. Helpdesk services will be available at these offices to ensure a smooth transition.

“Trial of these services started on February 19, 2021, and 3.42 lakh service requests were processed over a period of five months,” the government stated.