Amazon suffers outage, many sites including Prime and Hotstar affected

New Delhi : Amazon Web Services faced a major outage on Tuesday due to which services of many websites including Prime, Disney+ and kindle were reported disrupted. The company provides cloud computing services to many governments, universities and companies, including The Associated Press.

Nearly after an hour of the outage, the company notified on Twitter that they have identified the root cause of the problem and are “actively working towards recovery.” The issue primarily affected its services in the Eastern U.S., it said.

Amazon later updated the dashboard to note that the company was “starting to see some signs of recovery. We do not have an ETA for full recovery at this time.” The outage also affected Amazon’s ability to provide status updates, it said.

Problems began midmorning on the U.S. East Coast, said Doug Madory, director of internet analysis at Kentik Inc, a network intelligence firm. “AWS is the biggest cloud provider and us-east-1 is their biggest data center, so any disruption there has big impacts to many popular websites and other internet services,” he said.

Customers trying to book or change trips with Delta Air Lines were having trouble connecting to the airline. “Delta is working quickly to restore functionality to our AWS-supported phone lines,” said spokesperson Morgan Durrant. The airline apologized and encouraged customers to use its website or mobile app instead.

Also according to DownDetector, people trying to use Instacart, Venmo, Kindle, Roku, and Disney+ have reported issues. The McDonald’s app was also down. But the airlines American, United, Alaska and JetBlue were unaffected.