Kapture CRM: Making customer experience better for companies
New Delhi : Kapture- A Cloud-based SaaS CRM Software for Enterprise Grade
The internet has transformed the way business is done. Online marketplaces are reinventing customer experiences. The faster network speeds at lower rates and increased smartphone sales have helped boost India’s 90 million shoppers’ e-commerce market. With the rise in consumer interactions across various platforms, these e-commerce giants are on a mission to deliver the best online experience to their customers. A CRM has never been more crucial in any industry before due to the reliance on awesome customer service as a key differentiator.
NOT JUST FASTER BUT SMARTER INTERACTIONS WITH OMNICHANNEL SUPPORT
A single platform to manage multiple interactions from various sources to respond to phone, calls, emails, chats and Facebook and other social channels on a unified dashboard. Now start appealing to your customers based on their preferred medium with the right message.
MACHINE LEARNING TO PROVIDE A MORE REAL EXPERIENCE
Our Clients are now deepening their customer engagement. Collecting and making sense of your customer data is a great business challenge. Kapture customer profiling and segmentation tool lets you collect and segregate all prospect interactions on a single platform. This enables you to understand and profile your customers. Machine learning brings a far better experience throughout the customer's journey.
BOOST PRODUCTIVITY WITH THE ULTIMATE SUPPORT TOOL
Kapture automatically distributes all your incoming customer requests to your support executives, source wise, product wise, priority wise or based on any other predefined rules. Enjoy a clutter-free space and see only the requests pertaining to your specific team. This, plus a live dashboard that gives you a segregated view of your customer requests – complaints, exchange requests, order issues, delivery issues or any other category.
GO - LIVE IN 30 DAYS
Kapture’s Service Cloud is scalable and enterprise customizable for end-to-end customer service management enabling service teams. Its unified dashboard with 100+ ready-to-use APIs provides an omni-channel solution for Service with a facility of 500+ reporting formats.
ENTERPRISE GRADE SECURE
Kapture is ISO certified and HIPAA compliant which makes it Industry Grade secure.
Origin of Kapture
Kapture CRM is a brainchild of three founders Sheshgiri Kamath Vikas Garg, and Pearl Tewari; who first got together in 2011 and launched a platform for offline marketing automation. The CRM interface of the platform received much positive attention and feedback. The trio, therefore, focused on developing it as a standalone product. After intense market research and R&D, they launched Kapture CRM as a standalone CRM platform in 2014.
Currently deployed by 500+ enterprise customers worldwide across 12 countries Kapture CRM is catering to industries like E-commerce, Internet companies, Real estate, Hotel, Travel, Cruise Line, Airlines, Pharmaceuticals and Medical Equipment sales.
Headquartered at Bangalore, the company also has offices in Florida, Singapore, Mumbai and Gurgaon.