Call drop menace: Govt launches IVRS platfrom

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New Delhi : In a bid to tackle the call drop menace, the Centre has launched an Integrated Voice Response System (IVRS) system at multiple locations.

The feedback of the customers will be shared with operators so they can take corrective steps in the problem areas and address the issue of call drops. The IVRS system will be extended to the entire country shortly.

DoT launched an IVRS system in Delhi, Mumbai, Punjab, Uttar Pradesh, Uttarakhand, Maharashtra and Goa in first phase.

Subscribers will receive an IVRS call from the short code 1955 and will be asked a questions such as whether they are facing or not (facing) call drops in their area.

Initially, the platform will be utilised for call drops and subsequently it will extended to capture consumer feedback in other areas as well.

Department of Telecommunications has taken a slew of initiatives to address the issue of call drops on mobile networks. Telecom operators have installed more than 1,30,000 additional Base Transceiver Stations or BTSs across the country during the period from June 2016 to October 2016 and further plan to install more than 1,50,000 additional BTSs across the country by March 2017.