Video: Indigo staff manhandles passenger, airlines issues apology
New Delhi : Another shocker came for low-cost airlines Indigo after a video of their staff manhandling a passenger surfaced on internet.
A passenger was manhandled by ground staff of the airlines at Delhi’s Indira Gandhi International Airport on Tuesday.
The viral video shows a man (possibly in his 50s) arguing with two staffers as he approaches shuttle bus service. The staffer can be heard accusing him of using abusive words (which were not in the video), they bar him from boarding the bus and physically abuse him as the man tries to set himself free from their grip.
Aditya Ghosh, President and Director of IndiGo, offered his apologies to the affected passenger and said they had immediately suspended the involved employees.
“At IndiGo, dignity of our passengers and staff is of utmost importance. Any act that compromises the dignity of either is of a serious concern to us. I personally spoke to the customer and apologised to him the very same day. Whatever may have been the provocation, our staff were completely out of line and didn’t follow laid down procedures,” he said.
Watch what happened:
"Under the code of conduct violation, this incident was investigated by the designated committee and stern action was taken against the staff who was he main culprit by immediately terminating his employment. He was the one found instigating and aggravating the situation. He is the exact opposite of what IndiGo’s customer service aims to be,” Ghosh added.
“Treating our customers with respect is core to what we do. Every day we take tens of thousands of happy customers to where they need to get to. It is for this reason that customers choose IndiGo more number of times than any other airline in the country,” he further said.
On Saturday, Indian shuttler PV Sindhu had shared her harrowing experience while travelling in an Indigo flight.
“Sorry to say ..i had a very bad experience😤when i was flying by 6E 608 flight to bombay on 4th nov the ground staff by name Mr ajeetesh,” she had written.