Indigo staff manhandles passengers: Twitter blasts airlines

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Indigo staff manhandles passengers: Twitter blasts airlines
Indigo staff manhandles passengers: Twitter blasts airlines

New Delhi : Rajiv Katiyal - a passenger on Indigo airlines from Chennai to Delhi - was manhandled by the ground staff of the company. A video showcasing the whole incident went viral and left the airlines with no option to tender and apology.

But, was apology enough to save the image? The incident, reported three days after Indian shuttler PV Sindhu also complained of discomfort with the airlines, has attracted many negative reactions from the user on internet.

While one of the Twitter users changed its tag from low-cost airlines to cheap airlines, several other bashed the airlines for ill treatment and even raised demands to boycott the flight.

A user also raised displeasure with other travellers who did not bother to intervene in the matter and save the old man. Here are some reactions:

Do nothing for 3 weeks, sack whistle-blower, & put perfunctory apology when exposed.

Indigo is not a low-cost airline.

Just a cheap airline.

After seeing the horrid thing their staff has done, I am boycotting #indigoairlines. Pledge never to travel Indigo again. #TarmacTerrorTape

After seeing the brutal assault on a passenger, almost throttling him to death, should Indigo not be boycotted - at least for a month?

-Disturbing to see the brazen&rude behavior of #Indigo staff

-Shocking that not a single co pass intervened

-Reply of airline perfunctory

Me neither. Absolutely unacceptable (@IndiGo6E) this is goonda gardi ... laws were made to protect airline staff.. not for them to misuse. 

Amazed to see kind of negative sentiment that exists against (@IndiGo6E) So many regular flyers accusing airline of arrogance (@AdityaGhosh6E)

Shame on you. I am a frequent traveler but not going to use your service anymore in future, requesting everyone #BoycottIndigo

The government and Indigo reaction to the assault

Union Minister of State for Civil Aviation Jayant Sinha on Tuesday said that a detailed report has been sought from budget carrier IndiGo regarding the incident at Delhi airport last month, when a passenger was manhandled by the airline's staff.

On its part IndiGo airline's President and Whole Time Director Aditya Ghosh said: "I acknowledge the unpleasant experience our passenger went through, while engaging with our staff at Delhi airport. My personal apologies as this does not reflect our culture."

"I had personally spoken to the passenger and asked for an apology... Under the code of conduct violation, this incident was investigated and stern action was taken against the staff."

When did the incident actually happened

The incident which took place on October 15 surfaced on Tuesday after a video showed passenger -- Rajiv Katiyal -- being manhandled by the airline's staff after a verbal altercation.

Katiyal, who arrived from Chennai, was waiting for the bus inside the airport when the incident happened. Its not clear exactly who started the verbal altercation.