Bengaluru woman alleges Zomato delivery boy punched her on face

Bengaluru : A Bengaluru woman has alleged that she was punched on face by a Zomato delivery boy as she complained for late food delivery to the customer executive.

Hitesha Chandranee, a content creator, in videos shared on social media showing a cut on her nose which she claimed was a result of zomato executive’s punch on her face.

Zomato acknowledged her complaint on the social media and mentioned that a local representative will be in touch with her shortly and provide all possible help in police investigation.

In the video, she says, "So guys my Zomato delivery order was late and I was talking to the customer care executive. And meanwhile the delivery person just did this. He hit me, left me bleeding here and ran off."

In another video, which she took later after she had bandaged her nose, the Bengaluru resident said, "I ordered food from Zomato as I was working since morning. I ordered food around 3:30 pm, which was supposed to get delivered by 4:30 pm, and I did not get the order on time, so I was constantly following up with the Zomato customer care that either give me a free delivery for the same or just cancel the order..."

And then the Zomato delivery guy came here. He was so rude... I didn't open the full door, I spoke to him from a gap in the door and told him am talking to the customer care... I told him I don't want the order since it was very late. But he refused to take the order and started screaming, 'bloody I am your slave or what'... It felt so threatening, I got scared and I tried to push the door. But he was so huge, he pushed back the door, snatched the order back from me and punched me. Then he ran away..." Ms Chandranee said in a nearly 4-minute-long video on her Instagram profile.

Meanwhile, Zomato has mentioned that they have delisted the delivery partner from their app.

"We can't emphasise how sorry we are, rest assured we'll take necessary actions to prevent such incidents from happening in the future," Zomato tweeted.

"We deeply regret this incident and apologise to Hitesha for this traumatic experience. We are in touch with her and are providing our complete support through the necessary medical care and investigation. Meanwhile, we have delisted the delivery partner from our platform," Zomato said in the statement.

Till last updates, the delivery boy was arrested by the cops.