Zoom's AI companion expansion: New features and tools on the horizon

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Zoom's AI companion expansion: New features and tools on the horizon (Image: zoom.us)
Zoom's AI companion expansion: New features and tools on the horizon (Image: zoom.us)

Delhi : On Tuesday, Zoom unveiled updates to its generative AI tool, now known as Zoom AI Companion, which will expand its functions this fall. Existing users of the video-meeting service will receive the AI Companion at no additional cost as a complementary bonus. Customers may expect AI tools across a variety of Zoom services, including Team Chat, Meetings, Phone, Email, Whiteboard, and several more capabilities that are presently being developed, the business claims. While some capabilities will be available right away, others will be gradually introduced over the next months. 

Video conferencing for business meetings is one of Zoom's most well-known features. The following are some of the updated features offered by Zoom AI Companion: If you happen to be late for a Zoom meeting, you should be able to quickly catch up. This can be done by asking questions through a side panel. 

You'll also have access to Zoom recordings after the meeting, which will include meeting summaries that are generated automatically, highlights, and intelligent chapter breakdowns (assuming the host has enabled these capabilities). 

By this spring, Zoom's AI technology is also anticipated to deliver real-time feedback on your meeting performance and coaching on your communication and presenting abilities. The company also disclosed how its AI features are powered by its own cutting-edge language technology as well as tools from businesses like Meta, OpenAI, and Anthropic. These tools are what enable AI chatbots like ChatGPT, Bard from Google, and Bing from Microsoft to function.

Zoom is planning to add generative AI summarization for Team Chat in subsequent upgrades, which should go live in the upcoming weeks. Long conversation threads can be efficiently navigated with the help of this tool. 

Additionally, Zoom expects users to be able to arrange meetings straight from chat interfaces by the beginning of 2024. The business also intends to roll out new tools that will improve meeting planning, debriefing, and other processes. The AI Companion feature will be off by default, according to Zoom. The account administrator is accountable for turning on these features. 

Users have also been reassured by the firm that it does not use consumer audio, video, or other information to train its AI. This explanation addresses earlier inquiries concerning the possibility of data collection by Zoom for its AI technologies.