OnePlus offers "Lifetime Warranty" to make up for "Green Screen Issue"
Delhi : OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R are among the older OnePlus smartphones that won't be covered because there aren't any "spare parts" to correct the problem, according to OnePlus, which adds that the warranty covers all models.
For those who are impacted by the "green-screen" problem, OnePlus has provided a lifetime warranty. The manufacturer claims that the guarantee applies to all models, but notes that older OnePlus devices, such as the OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R, won't be covered because there aren't any "spare parts" available to address the problem. To switch from an old OnePlus device to a new OnePlus device, particularly the OnePlus 10R, OnePlus is offering up to a Rs 30,000 discount voucher. It means customers can essentially pay between Rs 5,000 and Rs 10,000 to purchase a new OnePlus 10R.
According to the Android Authority, only users in India are eligible for the lifetime warranty. We understand that this situation has caused a significant lot of inconvenience to the impacted users, and we apologize for it, the report states, quoting a statement from a spokeswoman. As part of our ongoing commitment, we urge customers to bring their devices to the OnePlus service center that is closest to them for a diagnosis. We will also replace any afflicted devices' screens for free.
We are also providing a voucher with certain OnePlus 8 and 9 Series smartphones that will give the consumer a reasonable portion of the device value to upgrade to a new OnePlus device. We are currently providing lifetime screen warranties on all impacted devices due to the current circumstance. I appreciate your patience and assistance.
Another warning was spotted by a Telegram user outside a OnePlus service center. The notice gives more information regarding the "discount voucher" that OnePlus is providing to impacted OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R users in India.
Owners of the OnePlus 8 Pro will receive a voucher worth Rs 25,500, while owners of the OnePlus 8T will receive one for Rs 20,000. A voucher worth Rs 23,500 and Rs 19,000 would be given to the owners of the OnePlus 9 and OnePlus 9T, respectively. Additionally, OnePlus will offer an additional Rs 4,500 discount to consumers who upgrade from older OnePlus phones to the OnePlus 10R. The OnePlus 10R costs between Rs 34,999 and Rs 39,999 in India. Readers should be aware that the announcement makes no reference of the state of the smartphone in order to qualify for the discount coupon.
Why does OnePlus provide a lifetime warranty to users in India?
Some OnePlus customers in India and elsewhere have recently resorted to social media to complain about an odd green screen issue. The green line is still present even though phones are still usable, which makes scrolling more difficult. The issue appears to affect OnePlus phones with AMOLED displays more frequently.
